Membership Coordinator
 

WQED Multimedia is seeking a Membership Coordinator to assist its Development and Membership departments with fundraising campaigns, donor engagement activities, and to provide administrative support to meet growth goals and increase our donor base.
 

ABOUT WQED

WQED Multimedia champions communities by telling stories and creating experiences that educate, entertain and inspire our neighbors and friends in Pittsburgh and across southwestern Pennsylvania. Seventy years ago, we launched the country’s first community-supported television station—a forerunner to PBS. Fifty years ago, our classical radio station went on the air. Looking forward, we aim to become known as more than a broadcaster as we enrich communities through education and storytelling.

COMPENSATION & BENEFITS

The annual compensation band for this full-time position is $18.00 to $24.00 per hour, commensurate with experience. Employer-sponsored benefits include health insurance via UPMC’s Business Advantage plan ($500 deductible, with premiums on a wage-based sliding scale). WQED pays 100% of the premiums for: Delta Dental PPO, long-term disability insurance from The Hartford, and basic life insurance at 1.5X salary. We offer optional vision insurance through Vision Benefits of America. After 12 months, WQED also contributes 5% of employees’ salary to a 403(b) retirement plan managed by TIAA-CREF.

RESPONSIBILITIES (including but not limited to)

• Promote and administer WQED’s Matching Gifts and Vehicle Donation programs, including creating awareness, optimizing the user experience, implementing best practices, and utilizing platform tools to identify opportunities for increased revenue
• Create and manage a schedule/calendar tracking WQED membership spots across all broadcast and streaming channels
• Maintain and update membership content on WQED’s website
• Support the maintenance and growth of WQED’s Sustainer program.
• Implement best practices for Passport program awareness leading to donor acquisition
• Communicate station issues and program updates to third party vendors
• Provide backup coverage/support for creating and deploying email communications
• Support the creation and execution of ad hoc fundraising campaigns, working across departments to ensure cross-platform messaging and promotion
• Coordinate the execution of and reporting on digital prospecting campaigns with partners, vendors and outside agencies
• Ensure messaging is consistent across engagement channels and platforms and appropriately tailored to specific donor segments
• Match digital fundraising campaign messages and program promotion to specific audience segments across multiple platforms (Social Media, OTT, PBS App, etc.)
• Support on-air fundraising activities as needed (live/in-studio pledge, premiums, vendor and/or donor support)
• Support prospect list management as it relates to the donor journey
• Maintain promotional item inventory for giveaways at in-person events

• Excellent written and verbal communication skills
• Attention to detail, project management skills, and being highly organized a must
• Knowledge of membership programs and fundraising practices strongly preferred
• Proficient in the use of various MS Office programs, including Word, Excel and Outlook, and ability to use various databases and online tools
• Demonstrated problem solving skills and experience effectively collaborating with peers and stakeholders
• Ability to prioritize, multi-task and follow through
• Experience with CRM software and email service providers preferred but not required
• Bachelor’s Degree or 1-3 years professional work experience

EQUAL EMPLOYMENT OPPORTUNITY

WQED Multimedia is a fair and equal employer, providing access and opportunities to all applicants without regard to race, color, creed, religious beliefs, gender, gender identity, self-expression, sexual orientation, marital status, age, national origin, ethnicity, ancestry, citizenship, disability, medical condition, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law and as directed by the Equal Employment Opportunity Commission. WQED Multimedia provides equitable consideration for employment for qualified applicants with criminal histories in a manner consistent with relevant legal requirements. Qualified applicants with a disability or disabled veterans who are unable or limited in their ability to apply (as a result of their disability) have the right to request reasonable accommodation by emailing careers@WQED.org.